EFTA00036164.pdf

Type: pdf
Source set: data-set-8
Extracted text

We installed HF only on windows 10 work stations not on the AMS we get the database error but you can remote into AMS 
and make needed changes under admin tab or make changes on the AMS itself..the AMS runs on a windows server program 
and doesn't require Hotfix to run 
Electronics Technician 
FCI Sandstone 
2300 County Road 29 
Sandstone, MN 55072 
> » 
8/9/2019 6:26 AM > » 
One other thing that happened after the new version was installed. The colors on the AMS and 1 workstation (the Captains) 
are way off. Yellow comes in as Light Blue and Red comes in as Purple. I've tried all the settings on the AMS and the 
computers themselves. No luck. Jeff McKenzie is also working on this problem with Qognify if anyone else is having a similar 
issue. 
Department of Justice 
FBOP. FDC - Houston 
>> > 
8/8/2019 12:51 PM >> > 
Restarting the AMS was the first thing I tried. Unfortunately, that did not fix the issue. I spoke to a couple of different comm 
techs who gave me some guidance on what worked for them. I'm trying some different things now and will update the 
group if I find a solution. Thanks for everyone's input and help. 
FCI Otisville 
Two Mile Dr. 
Otisville. NY 10963 
>> > On 8/8/2019 at 1:44 PM, in message <5D4C5F7B.2E7 : 142 58704>, 
See below response from Jeff: 
wrote: 
Can you respond to the email string and let them know to restart the AMS server and retry the Administrator 
application? I just spoke with Qognify and the guy that taught the Qognify/NICE Vision training at FCC Allenwood 
experienced the same thing and had to reboot the AMS and it fixed the issue. He is checking with R&D to see if there 
is a deeper issue as to what could be causing it. Thank you. 
Jeffrey McKenzie I Senior Customer Support Technician 
SigNet Technologies I Convergint Federal Solutions 
12300 Kiln Ct Suite E, Beltsville, MD 20705 
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