EFTA00036149.pdf

Type: pdf
Source set: data-set-8
Extracted text

Service Request #24975 
Raid just crashcx1 
Status: FBOP Assigned 
Priority. 
Type: 
Assigned 
To: 
Date 
Created: 
Next Appt.: 
P3 (Next Day) 
Service Contract 
Jeff Cranor, Jeff McKenzie, Justin 
Houston 
Aug 8, 2019 
Customer. 
Contact: 
Service 
Location: 
Bill To: 
PO #: 
FBOP MCC New York MS0109 (130104.001) 
Main Location 
150 PARK ROW 
NEW YORK, NY 10007 
FBOP MCC New York MS0109 (130104.001) 
150 PARK ROW 
NEW YORK, NY 10007 
Additional Information & Custom Fields: 
Is this a emergency request: 
When was the problem first 
discovered: 
PO Number: 
Who reported the problem 
initally: 
Is His a consistent problem or 
intermitted: 
Is this problem effecting all 
users: 
Is there power to the device in 
question: 
Do you have a spare device 
on site: 
Can you send a picture of the 
device: 
Has any work been done in 
the area involved: 
Can you describe what is or is 
not happening: 
Material Required For 
Request: 
Who Requested the service 
call : 
Detailed Description: 
Yes. You must call 844-802-0188 
Today 
CONSISTENT 
YES 
YES 
Unknown 
NO 
NO 
recording 
PHONE SUPPORT 
Raid is showing 2 "S"s on the display. 
is going to get new drives from computer services for the mid and replace 
them in the morning. 
Schedule 
When 
Assigned To 
Comment 
Aug 8 - 16, all-
day 
Justin Houston, Jeff McKenzie, Jeff 
Cranor 
Jeff Cranor will be working on this. Get a case started with 
Qognify. 
Equipment - thEq.ipmet 
Comments 
EFTA00036149


Comment 
by Jeff McKenzie on Aug 14. 2019. 602 RI 
[FRVATE) 
-scaled 
is en Thursday &gist 8th stating that he had 2 bed &Wes as his raid urridtte ICEMsian Flout WRIAS advised tin to get repbterrent dives. ace 
they are replaced toy staid start to frigate to bacons eyelet:le for is raid array. 
did not have drives reedly avertable. H3 checked wih to local 031110 see if they had 
any spare replacerrent &Wes. Cam he located replacerrert drives on Friday August 9h. he did not hews access to Its CWRrcomto replace them H3 cakd Egret for p…
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